The terms that govern our services, proposals, and engagements.
These Terms & Conditions ("Terms") govern services provided by Emanate AVL ("we," "us," or "our") to clients ("you" or "Client"). They apply to installations, integrations, upgrades, rentals, event production, support, and any other audiovisual services we deliver. A signed proposal, work order, or written engagement letter incorporates these Terms by reference.
All proposals and quotes are valid for 30 days from issue unless otherwise noted. A proposal becomes a binding agreement when accepted by you in writing (including electronic signature) and acknowledged by us. Verbal approvals are not binding.
Pricing is based on the scope, equipment, and timeline described in the proposal. Material changes (additional rooms, additional channels, expanded coverage, schedule changes, etc.) may require a written change order and an adjustment to price and timeline.
Unless otherwise stated in your proposal:
Late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. Equipment remains the property of Emanate AVL until paid in full. We may withhold deliverables, deactivate systems, or repossess unpaid equipment if payment is materially overdue.
The proposal defines what is included. Anything not explicitly listed is not included — including but not limited to permitting, structural work, electrical work beyond standard receptacle use, network infrastructure, content creation, and ongoing programming changes after handoff.
Change orders must be agreed in writing (including by email) before additional work begins. Field changes that materially affect price or timeline will be paused for client approval where reasonably possible.
To deliver on time and on budget, we rely on you to:
We design with specific products in mind, but supplier availability and pricing can change. We reserve the right to substitute equipment of equal or better specification, function, and value, with reasonable notice to you. Where a substitution materially changes the design intent, we will discuss it with you first.
We will use commercially reasonable efforts to meet the schedule in your proposal. Schedules depend on equipment availability, your timely approvals and access, and conditions outside our control. Delays caused by you, your other vendors, force majeure events, or supplier shortages may extend the schedule and may incur additional fees.
We warrant our workmanship for one (1) year from the date of substantial completion. If a defect in our work appears during that period, we will repair or rework it at no additional charge.
Equipment is covered by the manufacturer's warranty only. We will assist with manufacturer warranty claims as a courtesy. We do not warrant equipment beyond what the manufacturer provides.
This warranty does not cover damage caused by misuse, unauthorized modification, power events, environmental conditions outside spec, normal wear, consumables (lamps, batteries, cables in heavy rotation), or work performed by others after our handoff.
Rented equipment remains the property of Emanate AVL at all times. You are responsible for the equipment from the time of pickup or delivery until return. Loss, theft, or damage beyond normal wear will be billed at replacement cost. Rentals returned late will be billed at the prevailing daily rate for each additional day.
Event bookings include the labor, equipment, and time windows specified in the proposal. Additional crew time, additional equipment, or extended time on site beyond the agreed window will be billed at our prevailing rates. We will use commercially reasonable efforts to accommodate last-minute requests; we cannot guarantee them.
Cancellations made less than 14 days before the event date may forfeit the deposit; cancellations made less than 72 hours before the event date may be billed at full contract value.
Designs, drawings, signal flow diagrams, and configuration files we create remain our intellectual property until the project is paid in full. Upon final payment, you receive a perpetual, non-exclusive license to use the deliverables for the operation and maintenance of your AV system at the venue for which they were designed.
We retain the right to use non-confidential project details, photos, and outcomes in our portfolio, marketing, and case studies, with reasonable accommodation of any confidentiality requirements you communicate to us in writing.
To the maximum extent permitted by law, our total liability for any claim arising out of or related to our services shall not exceed the amount you paid us for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost revenue, lost profits, lost recordings, or lost services, even if advised of the possibility of such damages.
Nothing in these Terms limits liability that cannot be limited under applicable law (such as for fraud, willful misconduct, or gross negligence).
Each party will indemnify, defend, and hold the other harmless from third-party claims arising out of the indemnifying party's negligent acts, willful misconduct, or breach of these Terms.
We carry general liability insurance customary for an AV integrator and event production company. A certificate of insurance is available on request.
Neither party is liable for failure or delay caused by events beyond reasonable control, including acts of God, severe weather, fire, flood, pandemic, labor disputes, internet or utility outages, or government action. The affected party will give prompt notice and use reasonable efforts to mitigate.
Each party will protect the other's non-public business information with reasonable care and use it only in connection with the engagement. This obligation survives termination.
These Terms are governed by the laws of the State of Ohio, without regard to conflicts of laws. The parties will first attempt to resolve disputes through good-faith negotiation. If that fails, disputes will be brought exclusively in the state or federal courts located in Franklin County, Ohio, and each party consents to that jurisdiction.
We may update these Terms from time to time. The version in effect when you accept a proposal applies to that engagement. Updates apply to engagements accepted after the update.
These Terms, together with the accepted proposal and any signed change orders, are the entire agreement between us regarding the services described. They supersede prior or contemporaneous communications on the same subject. If any provision is found unenforceable, the remaining provisions remain in effect.